Refund policy

At Eliana Pempts Ton LLC, customer satisfaction is important to us. We offer a 30-day money-back guarantee on eligible purchases.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be in its original condition and, where applicable, unworn, unused, and returned with its original tags and packaging.

How to Request a Return

Before sending an item back, please contact us at contact@elianapemptston.com with your order number and details of the item you wish to return.

We will provide instructions regarding the return process.

Refunds

Once your returned item is received and inspected, we will process your eligible refund.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

Unless the item was received damaged, defective, incorrect, or otherwise qualifies for return shipping coverage by Eliana Pempts Ton LLC, return shipping costs may be the responsibility of the customer.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at contact@elianapemptston.com. Please include your order number and, when helpful, photographs of the item and packaging.